MODERN MECHANISMS OF DIGITALIZATION OF INSURANCE SERVICES

Authors

  • Eldor Nozimov Samarkand Institute of Economics and Service Senior Lecturer, Department of "Investment and Innovations"

DOI:

https://doi.org/10.55640/

Keywords:

digital insurance, InsurTech, digital transformation, online insurance, artificial intelligence, big data, blockchain, automation, customer experience, Uzbekistan

Abstract

 Digital transformation has become one of the key drivers of innovation and competitiveness in the global insurance industry. The integration of modern information technologies into insurance services enables companies to improve operational efficiency, reduce administrative costs, and enhance customer satisfaction. This study examines the modern mechanisms of digitalization of insurance services and evaluates their effectiveness in developing insurance markets, particularly Uzbekistan. The research analyzes digital platforms, online policy issuance, artificial intelligence, big data analytics, and InsurTech solutions. The findings indicate that digital technologies significantly optimize business processes, accelerate claims settlement, and increase transparency. However, challenges such as cybersecurity risks, insufficient digital literacy, and regulatory limitations hinder rapid adoption. The paper proposes strategic recommendations for strengthening digital infrastructure and promoting sustainable digital insurance ecosystems.

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References

1.World Bank. (2022). Digital financial services and financial inclusion in emerging markets. Washington, DC.

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6.Ministry of Digital Technologies of the Republic of Uzbekistan. (2024). Digital economy development strategy report. Tashkent.

7.National Agency for Prospective Projects of Uzbekistan. (2023). Insurance market digitalization review. Tashkent.

8.Abdullaev, M., & Sodikov, J. (2022). Digital transformation of financial services in Uzbekistan. Economy and Innovative Technologies, 5(3), 55–63.

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10.Asian Development Bank (ADB). (2024). Fintech and insurance modernization in Central Asia. Manila.

11.Deloitte. (2023). Global insurance technology trends report.

12.EBRD. (2024). Digitalization of financial institutions in transition economies. London.

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Published

2026-03-13

Issue

Vol. 5 No. 03 (2026): Journal of Multidisciplinary Sciences and Innovations

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors retain the copyright of their manuscripts, and all Open Access articles are disseminated under the terms of the Creative Commons Attribution License 4.0 (CC-BY), which licenses unrestricted use, distribution, and reproduction in any medium, provided that the original work is appropriately cited. The use of general descriptive names, trade names, trademarks, and so forth in this publication, even if not specifically identified, does not imply that these names are not protected by the relevant laws and regulations.

How to Cite

MODERN MECHANISMS OF DIGITALIZATION OF INSURANCE SERVICES. (2026). Journal of Multidisciplinary Sciences and Innovations, 5(03), 711-714. https://doi.org/10.55640/

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