CULTURAL MEDIATION IN TOURISM: THE ROLE OF TOUR GUIDES AS INTERCULTURAL COMMUNICATORS
DOI:
https://doi.org/10.55640/Keywords:
cultural mediation, tourism, tour guides, intercultural communication, cultural competence, cross-cultural interactionAbstract
Tour guides play a vital role in facilitating cultural mediation between tourists and host communities, acting as bridges that connect diverse cultural perspectives. This article examines the importance of tour guides as intercultural communicators who help promote mutual understanding, respect, and positive cultural exchange within tourism contexts. The paper explores modern approaches to cultural mediation in tourism, the skills required by tour guides, and the challenges they face in effectively managing cultural differences. Recommendations for enhancing the role of tour guides in intercultural communication are also discussed.
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References
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Reisinger Y. Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications, IGI Global, 2012.
Meethan K. Tourism in Global Society: Place, Culture, Consumption, Palgrave Macmillan, 2001.
Lynch P. The Tourism Reader, Routledge, 2011. Hollinshead K. Culture and Tourism: The Human Dimension, Routledge, 2006.
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