THE ROLE AND IMPORTANCE OF THE “ELECTRONIC GOVERNMENT” SYSTEM IN IMPROVING THE PROVISION OF PUBLIC SERVICES
DOI:
https://doi.org/10.55640/Keywords:
public service, e-government, digitization, information, automation, digital platforms, telecommunications, interactive public service.Abstract
This article studies the concept, content, role and significance of e-government in the provision of public services from a theoretical and legal perspective. In addition, the digitalization and electronicization of public services through the e-government system, methods of implementing services, its main functions and objectives are analyzed legally on the basis of national legislation. At the same time, this article puts forward proposals on the prospects for using e-government services, cost savings, efficiency gains and service improvements that can be achieved through the use of digital platforms.
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