IMPROVING THE EFFICIENCY OF HOUSING AND COMMUNAL SERVICES THROUGH INNOVATIVE MANAGEMENT TOOLS
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The housing and communal services (HCS) sector plays a crucial role in ensuring the quality of life and sustainable urban development. However, many countries, including those with transitioning economies, face persistent inefficiencies in service delivery, resource utilization, and infrastructure maintenance. This article explores the potential of innovative management tools—such as digital platforms, smart metering systems, predictive analytics, and performance benchmarking—in enhancing operational efficiency and service quality in the HCS sector. The study analyzes international best practices and evaluates their applicability in local contexts, with a special focus on institutional, financial, and technological barriers to innovation.
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